Verami Privacy Policy

Who is responsible

Verami is responsible for the personal information described in this policy. Contact privacy@verami.app or write to Verami, 539 W. Commerce St #3769, Dallas, TX 75208.

Information we collect

Account and profile information: your name, email, phone number, birthday and eligibility information, profile photos, biography, interests, relationship intentions, stated preferences and boundaries, and information you provide during intake. When you sign in with a provider such as Google or Apple, we receive the account information provided through that sign-in.

Location and availability: the city, ZIP code, or region you provide; location you choose to share through your device; and approximate location derived from your IP address. We use this information for regional availability and nearby introductions. Launch and waitlist records may include a reduced-precision location, IP address, device information, and your consent to a local launch email.

Conversations and activity: messages with members and the concierge, plans and scheduling information you provide, app interactions, feedback, reports, moderation evidence, support correspondence, and records of account and privacy requests.

Verification information: phone verification results; selfies and live camera captures; where an enabled flow requests them, identity or age-review material; and technical checks, derived face representations, comparison results, reason codes, and review outcomes. Verification media is separate from your public profile photos.

Payments and technical information: payment-provider customer, subscription, transaction, and entitlement identifiers and status; browser and device information, IP addresses, timestamps, diagnostics, and security events. Payment providers collect payment details through their own checkout. Verami's payment integrations use provider identifiers rather than storing full card numbers.

How we use information

We use information to create and secure accounts, check eligibility and account integrity, operate profiles and conversations, suggest introductions, support planning and subscriptions, respond to requests, investigate misuse, and maintain and improve service reliability.

Your stated preferences, assessment responses, activity, and feedback may inform matching and concierge suggestions. Relationship assessments are consumer tools, not medical or mental-health diagnoses. We use multiple compatibility dimensions rather than presenting an assessment as a guaranteed outcome. Explicit deal-breakers come from preferences you state.

AI services may process the information supplied to a concierge feature, such as relevant profile details and conversation context, to generate suggestions or coaching. Where enabled and with your consent, optional Chemistry processing uses photos selected for that purpose to produce matching-related summaries or representations. Verification selfies are not Chemistry input. AI output may be incorrect; automated checks and suggestions can be supplemented by operator review.

Safety and verification processing may compare face representations with profile or reference images and detect possible duplicate accounts. Review outcomes and limited technical records can be retained after temporary captures are removed. Our current checks are not a guarantee of identity, age, safety, or compatibility.

Who can receive information

Members can see information you publish in your profile or share through an introduction or conversation. Do not put information in a profile or message that you do not want its recipients to receive. Verification captures, internal assessment scoring keys, and internal safety records are not public profile content.

Service providers process information needed for their functions, including hosting and storage, authentication, communications, payments, AI assistance, and security. Current integrations include Render for hosting, Twilio and SendGrid for communications, PayPal and enabled Stripe payment features, and OpenAI-backed AI features where configured. The information sent depends on the feature you use. Providers' own notices also apply when you interact directly with their services.

Authorized operators may access information for support, verification, moderation, and safety investigations. We may disclose information to comply with applicable law or lawful requests, protect people and the service, resolve disputes, or as part of a business transfer subject to applicable protections.

We do not sell your personal information or share it for targeted or cross-context behavioral advertising.

Cookies and device storage

We use cookies and browser storage for sign-in, security, saved progress and preferences, and regional availability. Technical events and diagnostics help us understand whether features work. Browser settings can limit cookies or clear local storage, but doing so may sign you out or remove saved progress on that device. Clearing browser storage does not delete information held on our servers.

How long information is kept

Account and profile information is kept while it is needed to operate your account and the services you request. Different records have different cleanup paths. There is no single deletion deadline that applies to all photos, derived information, safety evidence, and backups.

Temporary Face Check captures are scheduled for cleanup using a 24-hour default, and processing can remove captures sooner. Old completed selfie-session media also uses a 24-hour default; a current approved reference selfie may remain for account verification. Optional Chemistry raw photo artifacts use a one-day default and can be removed when the feature is reset. These are cleanup targets, not guarantees that every copy disappears at an exact time. Processing failures or required review can delay removal.

Derived representations, consent records, verification outcomes, account activity, and safety or audit records may be retained separately from raw media while needed for their purpose or legal obligations. Raw verification and Chemistry media are excluded from the account export bundle. We do not claim that every waitlist record is automatically deleted after a fixed period.

Account deletion currently has a 30-day default grace period and may be scheduled later when paid access remains. The account privacy screen shows the scheduled date and status. Final deletion removes account records and associated waitlist entries and invokes sensitive-media cleanup. Export downloads normally expire after seven days. Some limited records may remain for security, legal obligations, or resolving disputes; cleanup failures require follow-up.

We retain a minimal keyed, non-plaintext email suppression record to honor opt-outs after account or waitlist deletion. It is used to prevent unwanted optional emails, not to reconstruct a mailing list. A new account does not automatically restore marketing consent.

Your choices and privacy requests

You can update available profile information in your account, manage optional email categories in Communication preferences, and request an account export or deletion from Account privacy. You may cancel a pending deletion during the available grace period. Canceling deletion does not turn optional email back on.

The local-launch email choice means only 'Email me when Verami launches near me.' Product news and offers require a separate opt-in. Optional emails provide an unsubscribe link that does not require sign-in. Account verification, recovery, security, and transaction notices remain available. For text messages, reply STOP to opt out or HELP for assistance.

You can decline optional Chemistry processing and use the feature's reset controls where available. Device permission settings control camera and location access. Some verification may be required for particular service features. Contact us about verification concerns or requests involving related data.

Depending on applicable law, you may have rights to confirm processing, access or correct information, request deletion or a portable copy, and opt out of certain processing. Email privacy@verami.app to exercise a right, ask about automated processing, or appeal a privacy-request decision. We may need to verify your identity and clarify the request without collecting unnecessary information. We will explain applicable limitations and respond within the time required by law. You can also contact your state privacy regulator, including the Texas Attorney General. We do not discriminate against people for exercising applicable privacy rights.

Security, age limits, and changes

We use access controls, authentication, encrypted transport, and operational safeguards to protect information. No service can promise absolute security. Contact privacy@verami.app if you suspect unauthorized access or misuse.

Verami is for adults aged 18 and older. It is not intended for children. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

Our service and providers may process information in the United States and other locations where they operate. We apply protections required by applicable law; this policy does not promise a particular transfer agreement or geographic storage location.

We will update this policy and its effective date when practices change and provide additional notice where required. The same policy applies across our landing website and intake application.